Answering Services for Medical Providers & Doctors/Physicians
For physician’s offices, clinic, hospitals, and other medical facilities, the work day does not stop at 5 pm, and neither do patient calls. Throughout the night, your operators remain busy, while during the day your staff receives a constant flow of calls. Answering services from The Message Center can take the burden off staff during peak times or when there is no one in the office.
Doctor And Hospital Answering Services Require Special Skills
In the modern healthcare environment, patients are not shy about inquiring as to their medical condition. When they call, they want to speak with someone who will accurately pass their concerns on to the doctor, answer basic questions, intelligently discuss billing, and set appointments.
While the answering service cannot offer medical advice, our call professionals are familiar with medical terminology and healthcare practices. They are able to ascertain what the caller needs and either answer basic questions or accurately capture the message so that it can be quickly dispatched to the doctor or nurse.
Choose A HIPAA-Compliant Company
Since the pass of the Health Information Portability & Accountability Act (HIPAA), anyone dealing with a patient’s private medical information must protect the privacy of the patient. To maintain compliance with HIPAA, all personnel and all outside firms must receive training in HIPAA compliance.
The advantage of working with The Message Center is that our personnel know the dynamics of the medical field and observe the law regarding HIPAA. No matter what time of day or night you need coverage, we can provide you with reliable and trustworthy personnel who work with state-of-the-art equipment to answer your calls.
Let The Message Center Be On Call For You
The Message Center will provide your business with quality, personalized service. Contact us today at 800-550-9431 to see how we can assist you.