Answering Services For Hospitality Businesses
The hospitality industry includes airlines and other modes of transportation, hotels, resorts, casinos, caterers and event planners, and theme parks and other attractions. Customers call these types of businesses around the clock, which makes answering the phone properly a high priority for businesses. Patronizing these facilities involves discretionary spending, and displeased customers may take their business elsewhere. To ensure customer satisfaction round the clock, depend on The Message Center for professional, reliable answering services.
The Message Center Helps You Please Your Customers
To ensure that all your callers can book their trip, reserve their room, and procure the best package whenever they want, you need 24/7 phone coverage. Planning to have enough staff on hand can be tricky, which is why some hospitality providers turn to answering services like The Message Center for courteous, professional service to handle overflow during extra busy times, or to supplement their staff. We are available as needed or full time to reduce your staffing overhead.
We offer a variety of calling services and will customize a plan specifically for your business. Some of our services include:
- Live answering and automated services that revert to an operator
- Reservation taking and booking
- General inquiries about services and entertainment packages, even upselling callers once they hear the options
- Voicemail, messages, and emails
- Assist in marketing efforts by making outgoing calls for surveys and promotions
Experienced Operators Deliver Service With A Smile
Because the hospitality industry is so dependent of the customer’s use of their leisure time and disposable income, providing excellent customer service on phone calls is of upmost importance. The Message Center hires people with experience in the hospitality and customer service field, and specifically people with a unique understanding of the importance of delivering service with a smile.
Call The Message Center For Hospitality Answering Services
Let The Message Center help turn you first-time guests into repeat visitors.
For information about what we can do for your business, contact us today at 1-800-550-9431.