Answering Services For E-Commerce

Answering Services For E-Commerce

An e-commerce store is always open, 24 hours a day, seven days week. Such stores are very successful because they match the shopping habits of modern consumers who like the idea of shopping when they want. While some orders require no customer interaction, there are some customers who want to ask a question about the size or color or need help placing their order. Having a customer service representative available when they need one may be the difference between whether you get the sale or not. Those who buy at 11 pm or 4 am are apt to keep looking at other online stores if they cannot get the assistance they need.

Answering Services From The Message Center Meets All Your E-Commerce Business Needs

When you need reliable, well-trained phone representatives, look to The Message Center for automated services or live answering services. If your needs fluctuate, we are on hand when you need us, day or night. Some of our services include:

  • 24/7 answering services for round the clock shopping customers
  • Live on-line chat and customer service email support
  • Product information and general inquiries
  • Order taking and processing
  • Payment processing

Put Your Sales Support In The Hands Of Experienced Professionals

Our representatives can handle all type of answering services and marketing functions to help your business grow. Since we hire workers with experience in many industries, we have skilled sales professionals who can help your customers whether you sell shoes, soap, or medical supplies. Using your scripts and virtual software that interacts with your system, customers receive a professional, seamless experience with our operators.

The Message Center Wants To Be Your Sales Team

The Message Center can be the late night voice of your company to make sure you never miss a sale. Having someone on hand to speak with customers also cuts down the number of order cancellations and returns, as a representative can sometimes help callers make better selections.

If you need phone coverage for your e-commerce business, choose The Message Center to be your customer support team. Just contact us at 1-800-550-9431 for a custom quote on the call center solutions you need.

Translate »