Established in 1982, TMC remains a leader in the telephone answering service industry today. We continue to maintain a technical awareness that we feel is essential in the telecommunications profession. Our emergency redundancy and backup network ensure continuity of critical communications with your clients day and night, rain, sleet or snow. Our staff is professionally trained and well supervised for optimum efficiency and positive results. Our goal is to make it easier and more efficient for you to provide the best customer care for your clients.
We currently serve over 1,000 clients Nationwide, with many residing in the South Texas, Hill Country, and Costal Bend areas. The diversity of our client-base, from maintenance and repair, apartment communities, distributors, contactors, doctors and emergency care companies, technical support services and independent agents, is proof that staying connected is key to any business. Ranging in size from Large established businesses to start-ups, our clients all share a common trait: Focus on customer care and quality service.
About The Message Center
Our primary focus is providing “live operator services”, 24 hours a day, 7 days a week. We utilize state-of-the-art computer technology and enhanced network features to insure calls are handled in a professional manner, meeting the specific needs of our clients. Incoming calls are automatically routed to the next available qualified operator. Our goal of maintaining a high quality level of service at a reasonable rate led us to invest in equipment that allows us to offer cost saving features to our clients. Our voice mail system can be utilized to advise callers of routine information and/ or instructions, and then direct their call to the appropriate account in our system that will allow us to complete the messaging process in a simple, timely and efficient manner.
Recently, The Message Center has earned ATSI’s Year Ten Diamond Award of Excellence. This program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. We earned this award for our company, for the way calls placed by mystery callers were handled in a specific criteria.