About The Message Center

The Message Center, established in 1982, remains a leader in the telephone answering service industry today. Our company was one of the first computerized centers in the San Antonio market, and one of the first to implement digital technology in a telemessaging operation. We continue to maintain a technical awareness that we feel is essential in the telecommunications profession.

We currently serve over 1000 clients in the South Texas, Hill Country, and Costal Bend areas.  The diversity of our client-base, from maintenance and repair, apartment communities, distributors, contactors, doctors and emergency care companies, technical support  services and independent agents, is proof that staying connected is key to any business. Ranging in size from established businesses to start-ups, our clients all share a common trait: Focus on customer care and quality service.

Our primary focus is providing “live operator services”, 24 hours a day, 7 days a week. We utilize state-of-the-art computer technology and enhanced network features to insure calls are handled in a professional manner, meeting the specific needs of our clients. Incoming calls are automatically routed to the next available qualified operator. Our goal of maintaining a high quality level of service at a reasonable rate led us to invest in equipment that allows us to offer cost saving features to our clients. Our voice mail system can be utilized to advise callers of routine information and/ or instructions, and then direct their call to the appropriate account in our system that will allow us to complete the messaging process in a simple, timely and efficient manner.

Our staff is professionally trained and well supervised for optimum efficiency and positive results. Our goal is to make it easier and more efficient for you to provide the best customer care for your clients.

Recently, The Message Center has earned ATSI’s Year Two Bronze Award of Excellence. This program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. We earned this award for our company, for the way calls placed by mystery callers were handled in a specific criteria.

We encourage current and perspective clients to visit our facility and experience first hand our dedication and commitment to quality service. Please call to speak to one of our Communication Specialist today!